Frequently Asked Questions

What shipping services do you offer?

We offer a comprehensive range of shipping services including:

• Ocean freight (FCL and LCL)
• Air freight
• Supply chain solutions
• Customs clearance
• Project cargo handling
• Digital shipping solutions

Which regions do you serve?

We operate globally with a strong presence in major shipping routes across Asia, Europe, Americas, and Africa. Our network covers all major ports and commercial hubs worldwide.

How can I track my shipment?

You can track your shipment through our online portal using your tracking number. Our system provides real-time updates on your cargo's location and estimated arrival time.

What documents are required for shipping?

Required documents typically include:

• Commercial Invoice
• Bill of Lading
• Packing List
• Certificate of Origin
• Import/Export Declarations

How can I get a shipping quote?

You can request a quote through our website by filling out our quote request form. Our team will review your requirements and provide a detailed quote within 24 hours.

What factors affect shipping costs?

Several factors influence shipping costs:

• Cargo dimensions and weight
• Shipping distance and route
• Service type (air/ocean/express)
• Special handling requirements
• Season and market conditions

Do you provide cargo insurance?

Yes, we offer comprehensive cargo insurance options to protect your shipments. Our team can help you select the most appropriate coverage for your needs.

How do I file a claim?

To file a claim:

1. Contact our customer service team
2. Provide relevant documentation
3. Submit claim form within specified timeframe
4. Our team will process your claim promptly